- Relationship: Client
- Project Date: December 2017
I would give zero stars if it was an option!! DON'T USE Hamilton House Painters and RENO Team - PLEASE SHARE WITH EVERYONE YOU KNOW!! I never do this but I feel compelled to share my experience with everyone. I NEVER want anyone to go through what we have. Hamilton House Painters and RENO Team has been the worst thing that has happened to us. Originally the owner quoted us to do paint work but after meeting with him we felt so confident with him that we hired him to complete our project (drywall, putty, floors, molding, painting and staining). NOT ONE SINGLE PART of this job has gone even remotely smoothly. Not only is it the WORST customer service I have ever experienced, the quality of work is so poor that our moldings were ripped out and redone, the drywall (well let's just say I lost count at the 6th crew the owner brought in to fix the poor work). There is NO QUALITY IN THE WORK. He brought us trade after trade that were not qualified to do the job (and most admitted that outright to us or actually quit on their own). As we showed the progress of the house to friends or others in the industry the feedback was embarrassing. The only thing that they are interested in is money. No concern for the fact that our family has been delayed over 6 months by him and that we are eating the extra rental fees. We have tried every approach to plead with him to just finish the job and the final straw is that we have been waiting on interior doors for over a month and turns out when we called the manufacturer this week he hadn't even ordered them! I have never posted a review before but like I said...I wouldn't wish the Hamilton House Painters and RENO Team on your worst enemy. The only thing you can count on with them is that your invoices and payment requests will always arrive on time (somehow he has time for that but not to answer his phone). Hope this helps save other from the heartbreaking experience we continue to go through with this man.